Privacy policy

Who we are

This Privacy Policy explains how Adverza (“Adverza,” “we,” “us”) handles personal information when you visit this website, contact us or work with us as a client. It does not cover the websites or tools of other companies, even when we link to them or use them for your account.

What we collect

Information you give us

• Strategy call requests: your name, email, company, phone number, industry, team size, the products you are interested in, your message, and any team you priced in our team builder.
• Conversations: what you tell us by email, phone, text or video call.
• Client information: billing contacts, invoicing details and the information needed to set up and run your team. Card and bank details are handled by our payment processor, not stored by us.

Information collected automatically

Like any website, our hosting provider records basic technical data when you visit, such as your IP address, browser type, the pages you request and the time of your visit. We use it to keep the site running, secure and free of spam.

How we use it

• To reply to you, schedule your strategy call and prepare a recommendation.
• To set up, deliver, manage and report on the services you subscribe to.
• To bill you and keep business and tax records.
• To keep our website and systems secure and to prevent spam and fraud.
• To improve our services, using information that no longer identifies you where possible.
• To meet legal obligations and to protect our rights.

Sending a strategy call request does not add you to a newsletter or mailing list. We only send marketing emails if you ask for them, and every one includes a way to stop.

Who we share it with

We do not sell your personal information, and we do not share it for targeted advertising. We share it only when needed:

• Service providers that help us run the business, such as website hosting and form handling, email, scheduling, CRM, payment processing and accounting. They may use it only to provide their service to us.
• Our team members who work on your account, under confidentiality obligations and only to the extent their work requires.
• Legal reasons: when the law requires it, or to protect the rights, safety and property of our clients, our team or the public.
• Business changes: if Adverza is involved in a merger, acquisition or sale of assets, under this policy’s protections.

Data we handle for clients

When your team works in your CRM, inbox, phone system or other tools, we handle your customers’ and leads’ information on your behalf and under your instructions. You decide what we can access, and you remain responsible for your own privacy notices and consents toward your customers.

We use that information only to deliver your services. We never sell it or use it for our own marketing, and it is covered by the confidentiality terms in our Terms of Service. Our team members work remotely and access it only through the accounts and permissions you grant. They follow our account rules, including never capturing client data in screenshots. When the engagement ends, we remove our access and return or delete what we hold, as agreed with you.

Text messages

If you give us your mobile number and agree to receive texts, we may text you about your strategy call, your account or your services. Message frequency varies, and message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

We do not share or sell mobile numbers, or your consent to receive texts, to third parties or affiliates for their marketing purposes.

Cookies and tracking

This website does not use advertising cookies, tracking pixels or analytics cookies, and it does not store anything in your browser to follow you around the web. If we add analytics or advertising tools in the future, we will update this policy first and offer choices where the law requires it.

How long we keep it

We keep personal information only as long as we need it for the purposes above. Strategy call requests that do not turn into an engagement are deleted when they are no longer needed to follow up. Client records are kept for the length of the engagement and afterward for as long as required for tax, accounting and legal purposes.

How we protect it

We use reasonable administrative, technical and physical safeguards: encrypted connections, access limited to the people who need it, and removal of access when someone leaves an account. No system is completely secure, so if we learn of a breach that affects your information, we will notify you as the law requires.

Your choices and rights

You can ask us to tell you what personal information we hold about you, correct it, delete it or stop using it for a purpose. Depending on where you live, you may have additional privacy rights under local law, and we will honor them. We will not treat you differently for using any of these rights.

To make a request, email connect@adverza360.com. We may need to confirm your identity before acting on it. If you are a customer of one of our clients, we may pass your request to that client, since they control that information.

Children

Our website and services are for businesses and are not directed to children under 16. We do not knowingly collect their personal information. If you believe a child has sent us information, contact us and we will delete it.

Changes and contact

We may update this policy as our services or the law change. We will change the date at the top of this page, and if a change is significant, we will tell our clients directly.

Questions or requests? Write to connect@adverza360.com or call +1 (407) 924-5992.